Refund Policy

1. Overview

Remarkable You Sdn Bhd ("Company," "we," "us," or "our") is committed to your satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for products and services purchased through our website and directly from our company.

2. General Refund Policy

All products and services sold by Remarkable You Sdn Bhd are non-refundable unless otherwise explicitly stated in writing or as provided in this policy. Once a purchase is completed, it is considered final.

3. Cooling-Off Period

In accordance with consumer protection regulations, customers have a 7-day cooling-off period from the date of purchase to request a refund or cancellation of their order, provided that:

• The request is made within 7 calendar days from the date of purchase
• The product or service has not been substantially used or consumed
• For digital products or services, the cooling-off period applies only if the service has not been initiated or accessed
• The customer provides written notice of their intention to cancel

4. Refund Eligibility

Refunds are eligible under the following conditions:

• Request is submitted within the 7-day cooling-off period
• The product or service has not been fully utilized or consumed
• For training programs or coaching services, refunds are only available if the service has not commenced
• For digital downloads or access, refunds are only available if the content has not been accessed or downloaded
• The customer provides valid proof of purchase

5. Non-Refundable Items and Services

The following items and services are non-refundable:

• Purchases made after the 7-day cooling-off period has expired
• Custom or personalized services that have been delivered or commenced
• One-on-one coaching sessions that have been completed or partially completed
• Workshop or training programs that have already started
• Digital products that have been downloaded or accessed
• Services or products purchased with promotional or discount codes (unless otherwise stated)
• Purchases made during special sales or clearance events

6. Refund Process

To request a refund, customers must:

• Contact us in writing at [email protected] with the subject line "Refund Request"
• Provide their order number and date of purchase
• Clearly state the reason for the refund request
• Include proof of purchase (receipt, invoice, or confirmation email)

Upon receipt of a valid refund request, we will review and respond within 5-7 business days. If approved, the refund will be processed to the original payment method within 10-14 business days.

7. Refund Processing Time

Refunds are processed to the original payment method used at the time of purchase. Processing times vary depending on your financial institution:

• Credit/Debit Card: 5-10 business days
• Bank Transfer: 5-7 business days
• Digital Wallets: 3-5 business days

8. Partial Refunds

If a customer has partially used a service or product before requesting a refund, we reserve the right to issue a partial refund based on the extent of usage. The amount of the partial refund will be determined on a case-by-case basis.

9. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photographic evidence. We will either replace the product or issue a full refund at our discretion. This claim must be made within 14 days of receipt.

10. Service Guarantees

For coaching and consulting services, if you are not satisfied with the service provided, you must notify us within 7 days of service completion. We will work with you to address your concerns. Refunds for services are only issued if the service was not delivered as promised or if we fail to meet agreed-upon deliverables.

11. Exclusions and Exceptions

Refunds will not be issued for the following reasons:

• Change of mind after the cooling-off period
• Dissatisfaction with results or outcomes (for services)
• Inability to access or use the product or service due to technical issues on the customer's end
• Failure to follow instructions or guidelines provided
• Unauthorized use of the product or service

12. Refund Disputes

If you believe a refund has been incorrectly denied or if you have a dispute regarding a refund, please contact us with detailed information. We will investigate and respond within 10 business days. If the dispute cannot be resolved, you may escalate the matter through your payment provider's dispute resolution process.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

14. Contact Information

For refund requests or inquiries, please contact us:

15. Governing Law

This Refund Policy is governed by the laws of Malaysia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Malaysia.